Refund Policy
Last updated: January 27, 2025
No Refund Policy
At Mentis Studio, all purchases are final. We do not offer refunds for any of our AI avatar video creation services once payment has been processed.
This policy applies to all one-time purchases and custom solutions offered through our platform.
Why We Have This Policy
Our AI avatar technology provides immediate access to advanced video creation tools and resources. Once you gain access to our platform, you receive:
- Instant access to our proprietary AI avatar generation technology
- Premium templates and video creation tools
- Advanced AI models and processing capabilities
- Comprehensive training materials and guides
- Technical support and platform access
Due to the digital nature of our services and the immediate value provided, all sales are considered final upon purchase completion.
Before You Purchase
We encourage all potential customers to:
- Carefully review the features included in each subscription plan
- Take advantage of our free trial or demo options where available
- Contact our sales team for personalized recommendations
- Review our terms of service and platform capabilities
- Ensure your system meets our technical requirements
Our team is here to help you choose the right plan for your needs before making a purchase.
Account Management
While we don't offer refunds, you have full control over your account:
- Access to your purchased AI avatar tools and content
- Account settings and preference management
- Download and export capabilities for your created videos
- Technical support for using our platform features
Technical Issues
If you experience technical difficulties with our platform:
- Contact our technical support team immediately
- We'll work diligently to resolve any platform-related issues
- Our team provides comprehensive troubleshooting assistance
- We maintain 99.9% uptime and robust technical infrastructure
Our commitment is to ensure you have a seamless experience with our AI avatar technology.
Billing Disputes
For any billing-related questions or concerns:
- Review your purchase confirmation email and account dashboard
- Contact our support team with your transaction details
- We'll investigate any legitimate billing discrepancies
- All billing inquiries are handled promptly and professionally
Contact Us
If you have questions about this refund policy or need assistance with your account:
Contact our support team for personalized assistance with your account or billing questions.
Our team typically responds within 24 hours during business days.
Policy Updates
We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after policy changes constitutes acceptance of the updated terms.
Need Help?
Our team is here to ensure you get the most out of Mentis Studio. Before making a purchase, we're happy to answer questions and provide guidance on the best plan for your needs.